Shipping policy
Last updated: September 2, 2026
Guangzhou Lanze Home Decoration Materials Co., Ltd., doing business as LANZEY, operates lanzeycues.com.
This Shipping Policy explains our order processing times, shipping options, delivery estimates, shipping charges, and other important information regarding the delivery of orders placed through our website.
Order Processing
Orders are normally processed within 1–3 business days, excluding weekends and public holidays.
Processing may take longer during high-volume periods, promotional events, product customization, inventory verification, or when additional payment or address verification is required.
Once an order has entered processing, we may not be able to change or cancel it.
You will receive shipping or tracking information, when available, after your order has been dispatched.
Delivery Estimates
Estimated delivery times begin after the order has been dispatched and do not include order processing time.
Standard Shipping: approximately 7–15 business days
Express Shipping: approximately 3–7 business days, when available at checkout
Orders of $99 USD or more shipped to eligible addresses within the 48 contiguous United States qualify for FREE Standard Shipping.
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs processing, and other circumstances outside our reasonable control.
Delays may occur because of:
- Carrier operations or service disruptions
- Customs inspections or clearance procedures
- Weather conditions
- Public holidays
- Remote delivery locations
- Incorrect or incomplete shipping addresses
- High-volume shipping periods
- Other circumstances outside our reasonable control
Free Standard Shipping — 48 Contiguous United States
LANZEY offers FREE Standard Shipping on orders of $99 USD or more to eligible addresses within the 48 contiguous United States.
To qualify for free standard shipping:
- The merchandise subtotal must be $99 USD or more
- The shipping destination must be within the 48 contiguous United States
- The order must use an eligible Standard Shipping method
Unless otherwise stated during a promotion, the $99 minimum is calculated after discounts and before taxes and shipping charges.
Free standard shipping does not currently apply to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- Other U.S. territories or possessions
- International destinations
Express Shipping is not included in the free standard shipping offer. If Express Shipping is available and selected, the applicable shipping charge will be displayed at checkout.
Any available shipping options and final shipping charges will be shown at checkout before payment is completed.
Shipping Charges
For orders that do not qualify for free standard shipping, shipping charges apply and will be calculated and displayed at checkout before payment is completed.
Shipping rates may vary depending on:
- Destination country or region
- Selected shipping method
- Package weight and dimensions
- Product quantity
- Carrier rates
- Remote-area surcharges
- Other applicable shipping costs
The shipping charge displayed at checkout is the applicable shipping charge for the selected shipping method, unless otherwise stated.
Shipping Destinations
Available shipping destinations and shipping methods are displayed during checkout.
If we cannot ship to a particular destination, no shipping option will be available for that destination at checkout.
Some products or shipping methods may also be restricted or unavailable in certain countries, states, territories, or regions due to carrier limitations, customs requirements, local regulations, or other logistical considerations.
Order Tracking
When tracking is available, tracking information will be sent to the email address provided at checkout after the order has shipped.
Tracking information may take up to 48 hours after dispatch to appear or update in the carrier's tracking system.
Customers are responsible for monitoring available tracking information and responding to carrier notifications when additional delivery instructions, customs information, or other action is required.
If your tracking information has not updated for an unusual period of time, please contact us at support@lanzeycues.com.
Customs Duties, Taxes, and Import Charges
International orders may be subject to customs duties, import taxes, brokerage fees, handling charges, VAT, or other fees imposed by the destination country or region.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.
LANZEY does not control or determine these charges.
Customers are responsible for understanding any applicable import requirements, duties, and taxes in their destination country or region before placing an order. We recommend contacting your local customs authority if you require further information.
Refusal or failure to pay applicable customs duties, taxes, or import charges may result in the shipment being delayed, returned to the sender, abandoned, or destroyed in accordance with the carrier's or local customs authority's procedures.
Where permitted, any resulting return shipping, customs, storage, handling, or related costs may be deducted from an otherwise eligible refund.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please make sure your shipping information includes, where applicable:
- Recipient's full name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- Postal or ZIP code
- Country or region
- Valid telephone number when required by the carrier
Please contact us as soon as possible at support@lanzeycues.com if an address correction is needed.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
If an incorrect or incomplete address results in additional carrier fees, return shipping, reshipping, storage, or other costs, the customer may be responsible for those additional charges.
Delivery Attempts and Unclaimed Packages
Customers are responsible for being available to receive their shipment when required and for responding to delivery notifications from the carrier.
If a package cannot be successfully delivered or is returned because of:
- An incorrect or incomplete address
- Repeated failed delivery attempts
- Refusal of delivery
- Failure to collect the package
- Failure to respond to carrier requests
- Failure or refusal to pay applicable customs duties, taxes, or import charges
the customer may be responsible for applicable return shipping, reshipping, customs, storage, handling, or other carrier-related costs.
If you would like an eligible returned order to be reshipped, additional shipping charges may apply.
Lost, Damaged, or Delayed Shipments
If tracking shows an unusual delay, possible loss, or other delivery issue, please contact us at support@lanzeycues.com.
We will review the situation and, where appropriate, work with the shipping carrier to investigate the shipment.
Carrier investigations may require additional processing time, and resolution times may vary depending on the carrier and destination.
For packages that arrive damaged, or if you receive an incorrect item, please:
- Retain the original packaging
- Take clear photographs or videos of the package and product
- Keep all shipping labels and relevant documentation
- Contact us promptly after delivery
- Provide your order number
- Provide a clear description of the issue
Please do not discard damaged packaging, shipping labels, or the affected product until the claim has been reviewed, as the carrier may require this information as part of its investigation.
Shipping Delays
LANZEY will make reasonable efforts to process and ship orders within the estimated timeframes stated above.
However, shipping and delivery dates are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs clearance, severe weather, natural disasters, transportation disruptions, public holidays, or other unforeseen events.
We recommend allowing additional time for orders required by a specific date.
Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact us:
Guangzhou Lanze Home Decoration Materials Co., Ltd.
Brand: LANZEY
Email: support@lanzeycues.com